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General Terms and Conditions

For process checks, AI agent implementation and support. For businesses only.

As of 24 October 2026

1. Scope and contracting party

  1. (1)These General Terms and Conditions apply to all contracts for services provided by Jevgenij Noskov, trading as "Jevolution", Nanette-Bald-Str. 41, 81245 München, Germany (hereinafter "Jevolution") to its clients.
  2. (2)Jevolution works exclusively for businesses within the meaning of § 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. Jevolution does not enter into contracts with consumers.
  3. (3)Deviating or supplementary terms of the client apply only if Jevolution agrees to them in text form. Individual agreements, in particular in the proposal, take precedence over these terms.
  4. (4)In matters of data protection, the data processing agreement takes precedence over all other documents. Otherwise, in case of conflict, this order applies: proposal with service description and acceptance criteria, then service level agreement, then these terms.

2. Conclusion of contract

  1. (1)Proposals from Jevolution are valid for 14 days unless the proposal states otherwise.
  2. (2)The contract is concluded when the client returns the signed proposal within this period or confirms it in text form, for example by email.
  3. (3)The content and scope of the services follow from the proposal and its service description. Package and price information on the website is not a binding offer.

3. Services

  1. (1)Process check: Jevolution maps one of the client's workflows and provides a recommendation and a fixed-price proposal for the implementation. Jevolution owes a careful analysis, not a particular commercial result.
  2. (2)Implementation: In the First agent, Funding package and Company brain packages and in comparable projects, Jevolution builds the solution described in the proposal. The law on contracts for work (Werkvertrag) applies unless these terms provide otherwise.
  3. (3)Support: After go-live, Jevolution provides ongoing services such as monitoring, fixes and minor adjustments in accordance with the proposal and the service level agreement.
  4. (4)Jevolution may use subcontractors. Section 11 applies to personal data and professional secrets.
  5. (5)Services outside the proposal are not owed. The parties agree changes in text form, stating effort, price and effect on deadlines.

4. Particularities of AI systems

  1. (1)The agents use language models. Their outputs are based on probabilities and may in individual cases be incomplete or wrong. Jevolution designs the agents so that their suggestions can be checked, for example through source references, confidence scores or approval steps, where the proposal provides for this.
  2. (2)Professional responsibility for decisions, approvals and communications to third parties remains with the client.
  3. (3)The agreed quality follows from the service description and the agreed acceptance criteria. Because language models are based on probabilities, Jevolution does not owe the correctness of every single output, but compliance with the agreed criteria, for example hit rates in the documented test cases and the intended review and approval steps. A single incorrect output is therefore not in itself a defect. A defect exists in particular if the solution does not meet these criteria or errors occur systematically.
  4. (4)Jevolution does not promise any particular time saving, automation rate or other commercial effect. Agreed measurements serve the joint evaluation and do not give rise to any claims for remuneration or repayment.
  5. (5)Language models, hosting and other third-party services may change. If Jevolution switches a model, it first tests the agent against the documented acceptance cases.
  6. (6)Agents that communicate with persons outside the client's company identify themselves as AI.

5. Client cooperation

  1. (1)The client names a contact person who can make decisions.
  2. (2)The client provides the necessary information, sample data and system access in good time, as a rule within 10 working days of request. It gives feedback on test results within 5 working days.
  3. (3)The client ensures that it may use the data provided and holds the necessary licences for its own systems and for third-party services.
  4. (4)If cooperation is delayed, deadlines shift accordingly. Jevolution may charge for additional effort caused by this after giving prior notice.

6. Acceptance

  1. (1)The acceptance criteria are set out in the proposal or the service description. They describe functions, not commercial results.
  2. (2)Jevolution notifies completion in text form and sets the client a period of 10 working days for acceptance. The work is deemed accepted if the client does not refuse acceptance within this period stating at least one defect.
  3. (3)The client may not refuse acceptance because of insignificant defects. Jevolution remedies them under its liability for defects.

7. Prices and payment

  1. (1)The prices in the proposal apply plus VAT at the applicable statutory rate, where VAT is due. Currently, Jevolution's services are exempt from VAT as services of a small business under § 19 of the German VAT Act (UStG), and no VAT is charged. If the exemption ends, VAT is added to services performed after that date. Jevolution announces this in text form.
  2. (2)Fixed prices cover the scope described in the proposal. Unless the proposal provides otherwise, they do not include third-party licences, costs for using language models, data migration or connecting further systems. The client bears language model costs by usage, either through its own account with the provider or as a pass-through charge by Jevolution, as agreed in the proposal.
  3. (3)Unless agreed otherwise, the following payment plan applies to implementation projects: 30% on order, 70% after acceptance. The process check is invoiced on delivery of the result, support monthly in advance.
  4. (4)Invoices are payable within 14 days without deduction.
  5. (5)A paid process check is credited in full against a First agent if the client orders it within 60 days of receiving the check result. No credit applies to funded projects.
  6. (6)The client may only set off claims that are undisputed, legally established or ready for decision. This does not apply to counterclaims from the same contractual relationship, in particular for defects or additional completion costs.

8. Funding programmes

  1. (1)Jevolution is not a funding consultancy. On request, Jevolution provides a project description and cost plan for a funding application free of charge. The client submits the application itself.
  2. (2)Whether and how much funding is granted is decided by the funding body. There is no entitlement to approval. The client's payment obligation does not depend on approval or payment of any funding.
  3. (3)If the client has stated that it is applying for funding, it can, in deviation from section 2(2), accept an implementation proposal only once it holds the confirmation of receipt of its funding application. The acceptance period under section 2(1) then starts on that date. An earlier declaration does not conclude a contract.

9. Rights of use and data

  1. (1)Upon full payment, the client receives a non-exclusive, perpetual right to use the project-specific work results, such as configurations, workflows, instructions and documentation, for its own purposes, to modify them and to have them operated or adapted for it by third parties. Until then, it may use them provisionally from go-live. Jevolution may revoke this in case of payment default.
  2. (2)Pre-existing components, tools and general know-how of Jevolution remain with Jevolution. The client receives the rights to them that it needs to use the work results.
  3. (3)The client's data and the content of its knowledge base remain with the client. Jevolution uses them only to provide the services and not to train AI models.
  4. (4)Jevolution names the client as a reference only with its consent in text form.

10. Confidentiality

  1. (1)The parties treat confidential information of the other party as confidential and use it only for the collaboration. This applies during the collaboration and for three years after it ends, and without time limit for trade secrets.
  2. (2)Excluded is information that is publicly known, was already lawfully available to the receiving party or must be disclosed due to a legal or official obligation.
  3. (3)A separate non-disclosure agreement takes precedence over this provision.

11. Data protection and professional secrecy

  1. (1)If Jevolution processes personal data on behalf of the client, the parties conclude a data processing agreement under Art. 28 GDPR before the first data access. It lists all subprocessors with their service and place of processing.
  2. (2)If the client is bound by professional secrecy, for example as a tax adviser or lawyer, the parties conclude an agreement in text form under § 62a of the German Tax Advisers Act (StBerG) or § 43e of the Federal Lawyers' Act (BRAO) before the first access to protected information. In it, Jevolution commits to confidentiality after being informed of the criminal consequences of a breach (§ 203 StGB). Jevolution obtains knowledge of third-party secrets only to the extent necessary to perform the contract and involves only the further persons and subcontractors named there, after obliging them in the same way in text form. Jevolution uses services abroad for this only if a comparable protection of secrets exists there.

12. Defects

  1. (1)The client describes defects in a way that allows Jevolution to reproduce them.
  2. (2)For defects in an implementation, Jevolution first provides subsequent performance, at its choice by remedying the defect or producing the work anew. If subsequent performance fails, the client has its statutory rights.
  3. (3)Claims for defects become time-barred one year after acceptance. This does not apply in cases of fraudulent intent or to claims for damages under section 13(1).

13. Liability

  1. (1)Jevolution is liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee given.
  2. (2)In cases of simple negligence, Jevolution is liable only for breach of a material contractual obligation. This is an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the client may regularly rely. Liability is then limited to the damage typical for the contract and foreseeable.
  3. (3)If data backup is the client's responsibility, Jevolution is liable for loss of data only up to the effort that would have been needed to restore it with regular backups appropriate to the risk.
  4. (4)These limitations also apply to employees and agents of Jevolution.

14. Support: term, termination, data export

  1. (1)Unless the proposal provides otherwise, support contracts run for at least six months and then for an indefinite period. They can be terminated with one month's notice to the end of a month, for the first time at the end of the minimum term. The right to terminate for good cause remains unaffected.
  2. (2)Scope and response times are governed by the service level agreement.
  3. (3)The client may request an export of its data in common, structured formats at any time. When the contract ends, it receives the data export, the handover documentation and the configuration states. No exit fees apply. On request, Jevolution supports a migration to another provider on a time and materials basis.

15. Final provisions

  1. (1)Amendments and additions to the contract require text form.
  2. (2)The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
  3. (3)The place of performance is Munich. If both parties are merchants, legal entities under public law or special funds under public law, Munich is the place of jurisdiction. Jevolution may also sue at the client's general place of jurisdiction.
  4. (4)Should any provision be invalid, the remainder of the contract remains valid.
  5. (5)This English version is provided for information. The German version is authoritative.

Contact

Jevgenij Noskov · Jevolution

Nanette-Bald-Str. 41

81245 München

info@jevolution.de